Kionetworks, Mexico City
Role: Leader of Processes, MS Transition & Vertical Operations (May 2011 - Present)
- Managed a team of 8 IT specialists, driving the strategic transformation of the operations unit into a business unit.
- Developed and implemented an enhanced operational model integrating international best practices, resulting in increased efficiency and effectiveness.
- Oversaw the IT infrastructure services for key government and private sector clients, ensuring high availability and business continuity.
- Recognized for exceptional management skills, earning promotions and performance-based bonuses.
Key Achievements:
- Obtained PCI-DSS certification for Kionetworks.
- Implemented incident response automation via a mobile app for Kionetworks.
- Developed technological infrastructure for key government projects such as IMSS DIGITAL and CURP.
Deutsche Bank, Central and North America
Role: IT Managed Services Consultant (November 2009 – April 2011)
- Provided on-site consultancy for the Regional Vice Presidency, significantly enhancing the IT infrastructure and increasing the purchase of managed services.
- Successfully managed the renewal and monitoring of key applications, boosting client service demand.
Key Achievements:
- Achieved PCI DSS and SAP Advanced certifications for Kio Networks.
- Architected a winning proposal for a three-year contract renewal with Seguros Monterrey.
- Implemented cost-saving measures and performance optimizations for legacy infrastructure.
Grupo Rangel de Alba, Mexico
Role: IT Administrator (June 2003 – January 2009)
- Administered and supported computing resources, user support, and applications for Ford Motor Company and the corporate group.
Key Achievements:
- Managed, supported, and maintained all Informix database systems, ensuring 99.95% system uptime and optimal performance.
- Collaborated on the design and programming of internal sales modules, contributing to significant operational improvements.
- Implemented inventory control mechanisms, streamlining audit processes.
Teradata México
Role: SQL Consultant (Jan 2009 - Jan 2010)
- Defined user needs and monitored user access and security settings, enhancing data security and user satisfaction.
- Collaborated closely with IT project managers and programmers to streamline database integration, reducing project delivery times by 30%.
- Maintained regular communication with technical staff to ensure database integrity and security, achieving 99.9% uptime and zero security breaches.
- Conducted regular tests and assessments to ensure data security, privacy, and integrity, leading to a 100% compliance rate with GDPR standards.
Key Achievements:
- Supported the implementation of ETL processes for BIMBO, enhancing data management capabilities.
Ford Motor Company - Ramsa Motors
Role: IT Systems Analyst (Feb 2005 - Jan 2009)
- Managed, supported, and maintained all Informix database systems, ensuring 99.95% system uptime and optimal performance.
- Monitored daily database activity and performance, identifying and resolving issues that improved query response times by 20%
- Created, updated, and documented database configurations, streamlining processes and enhancing data retrieval efficiency by 25%.
- Tuned databases to ensure optimal performance and response times, achieving an average 30% improvement in processing speeds.
Key Achievements:
- Collaborated on the design and programming of internal sales modules, contributing to significant operational improvements.
- Implemented inventory control mechanisms, streamlining audit processes.
Locatel
Role: Technical Support Engineer (Jul 2000 - Jan 2003)
- Installed and configured hardware, software, and network systems, achieving a 100% success rate in meeting setup and configuration standards.
- Monitored and maintained IT networks and systems, reducing system failures by 40% through proactive troubleshooting and maintenance.
- Responded promptly to service issues and requests, maintaining an average resolution time of less than 2 hours and achieving a 98% customer satisfaction rate.
- Repaired and replaced equipment as needed, reducing operational costs by 15% through effective asset management.
- Evaluated and tested new technology, leading to the implementation of more efficient IT solutions that increased productivity by 20%.
Key Achievements:
- Established improvements in customer service through the implementation of a ticketing system.